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  • 1.  AP735 & AP725 reboots unexpectedly (AOS 10.8.0, 10.8.1)

    Posted Jul 24, 2026 04:47 AM

    We have 2 diffrent AP, AP735 & AP725 registed on our aruba central. Im currently using the New Central to manage our wireless environment. 


    AP735 is running AOS 10.8.1.0_95966, AP725 is running AOS 10.8.0.2_95847, both AP reboots randomly, not all. Only thing i can use as reference is the reason for last reboot which is "BUGSoftLockup: CPU#1 stuck for 23s! [wl0-scheduler:7047] PC: wlc_taf_delegate2_src_support_functions+0x213c8/" all have the "BUGSOftLockup" as a start but sometime it gives us diffrent description at the end for example, the below


    BUGSoftLockup: CPU#1 stuck for 23s! [wl0-scheduler:7047] PC: wlc_taf_delegate2_src_support_functions+0x213c8/

    BUGSoftLockup: CPU#0 stuck for 21s! [wl1-scheduler:7199] PC: wlc_taf_schedule+0x37c/0x2bf0 [wl] Warm-reset

    BUGSoftLockup: CPU#1 stuck for 24s! [wl0-scheduler:7198] PC: timer_start+0x1cc/0x7e0 [wl] Warm-reset


    i have looked at previous release notes and the "BUGSoftLockup" seems to be included in the resolved issue on 10.7.2.2 and 10.8.0, but im starting to wonder if its still ongoing?


    if anyone is familiar with this problem, please advice on how to fix


    thanks



  • 2.  RE: AP735 & AP725 reboots unexpectedly (AOS 10.8.0, 10.8.1)

    Posted 24 days ago

    Open a TAC case, but there's a config change worth making before you do. Every lockup string you pasted lands in the radio driver's scheduler tasks (wl0-scheduler, wl1-scheduler), and the 10.8 release notes carry two known issues that fit. The AOS 10.8.0.x known issues list the AP-725 hanging both CPUs and rebooting with FTM enabled, worst once you're past roughly 150 clients on the AP. The AOS 10.8.1.0 known issues list AP-735 reboots in dense sites running several SSIDs with mixed security types. Both entries give the same workaround: turn off FTM Responder on every SSID profile.

    So disable FTM Responder on all your SSIDs (Advanced settings on the WLAN profile), bring the 725s up to the same 10.8.1.x build as the 735s, and watch the reboot reason for a week. If they still soft lock, open the case with the three PC strings you already have; that's exactly what TAC needs to match a defect.



    ------------------------------
    Dustin Burns
    @Worldcom Exchange, Inc.
    www.wei.com

    - - -
    The comments I post here are my own, and not my employers
    If my post was useful accept solution and/or give kudos
    Personal Blog: www.networkfieldnotes.com
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    ------------------------------



  • 3.  RE: AP735 & AP725 reboots unexpectedly (AOS 10.8.0, 10.8.1)

    Posted 24 days ago

    Opening a TAC case is appropriate, and disabling FTM Responder on all SSID profiles is a reasonable mitigation to test.

    However, the two release-note items cited do not establish the cause here. The AP-725 item depends on FTM and high client counts, while the AP-735 item documents a different WDO ASSERTED signature and specific deployment conditions. None of those conditions were provided in the original post.

    The posted logs show wireless scheduler soft lockups, but that only identifies where the AP got stuck, not why. Upgrading may be sensible, but 10.8.1.0 is already affected in this deployment.

    I would present FTM as a diagnostic workaround, not a confirmed fix, and let TAC correlate each AP model, build, configuration, and crash signature. Similar symptoms are not sufficient evidence to declare two issues equivalent.

    @DB86, please distinguish correlation from causation and label inference as inference; similar symptoms do not establish a shared root cause.




  • 4.  RE: AP735 & AP725 reboots unexpectedly (AOS 10.8.0, 10.8.1)

    Posted 24 days ago

    Fair point, and I should've been clearer about which parts were inference. The two release note entries share a workaround, not a signature. The AP-725 entry describes both CPUs hanging for 45 seconds, and the AP-735 entry describes a WDO ASSERTED crash under a specific SSID security mix. Neither one says BUGSoftLockup in the wl scheduler, so matching them to these logs is my read, not a documented cause.

    Where I'd still stand: FTM Responder off is cheap, reversible and isolates the one variable both entries share, so it's a good first diagnostic step while TAC works the real signature. If FTM was never enabled on these SSIDs, that rules both entries out and saves everyone a week.

    For the original poster, it'd help to add client counts at crash time, the SSID security types in play, and whether FTM is on at all. Those three facts decide whether the known issues are even in scope, and TAC will ask for them anyway.



    ------------------------------
    Dustin Burns
    @Worldcom Exchange, Inc.
    www.wei.com

    - - -
    The comments I post here are my own, and not my employers
    If my post was useful accept solution and/or give kudos
    Personal Blog: www.networkfieldnotes.com
    - - -
    ------------------------------



  • 5.  RE: AP735 & AP725 reboots unexpectedly (AOS 10.8.0, 10.8.1)

    Posted 18 days ago

    @HM-615401 did turning off FTM Responder stop the soft lockups? If they're still happening, check whether FTM was even on for those SSIDs and what the client count looked like at crash time, since those two decide whether the known issues apply. If it's quiet now, marking the reply that fixed it helps the next person.



    ------------------------------
    Dustin Burns
    @Worldcom Exchange, Inc.
    www.wei.com

    - - -
    The comments I post here are my own, and not my employers
    If my post was useful accept solution and/or give kudos
    Personal Blog: www.networkfieldnotes.com
    - - -
    ------------------------------