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  • 1.  Clearpass C2000 Hardware Appliance just Booting in Legacy Mode

    Posted Dec 22, 2023 01:43 AM

    After a recent Power Outtake we discovered that our Hardware Appliance Clearpass C2000 stopped booting in UEFI Mode, when we set it to Legacy Bios mode it booted again.

    Has anyone experienced the same Phenomenon?



  • 2.  RE: Clearpass C2000 Hardware Appliance just Booting in Legacy Mode

    Posted Dec 22, 2023 08:12 AM

    I would probably ask Aruba Support. What I can imagine is that the NVRAM battery is empty, so the boot settings are lost when the server is powered off for some time.

    Did you see messages around lost settings/NVRAM during the startup? BTW, for ClearPass 6.11+ you would need UEFI boot, for versions 6.10 and below it would be legacy BIOS boot. But an empty battery is annoying anyway. Not sure what the policy is for that, as replacing the (CR2032) battery is relatively simple but it may void your warranty, so best to work with support.



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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 3.  RE: Clearpass C2000 Hardware Appliance just Booting in Legacy Mode

    Posted Dec 22, 2023 09:01 AM
    Yeah we thought about the cmos battery.

    After a tedious exchange with Aruba support is their next step to swap the hdds





  • 4.  RE: Clearpass C2000 Hardware Appliance just Booting in Legacy Mode

    Posted Dec 27, 2023 02:13 AM

    Thank you for the Info, yes we use Clearpass 6.9.11. 

    Yeah as it is an Appliance we don`t want to open the server without instructions from Aruba Support.