Wireless Access

Hi, I have aruba 7030 deployed with Aruba 505 and 515 access points. the network is pretty stable. the PCs connected to a hidden SSID. intermittently few PC/laptop after the pc wake up from sleep or restarted doen't get IP address untill the Wifi is deleted from known networks and reconnected.
there are no other SSIDs conencted on the PC/laptops. any thoughts?

the hidden ssid have a WPA2 PSK and IP address coming from a HSIA device where it have mac-authetication/Captive poral

Thank you in advance.

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Mansoor Kareem
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Hidden SSIDs are fake security and add nothing. On the other hand, hidden SSIDs can cause problems when roaming clients. I would advise you to keep SSIDs visible.

You could run below command's on the controller that handle the user-traffic for troubleshoot DHCP related issues.
# show user-table
# show station-table
# logging network subcat dhcp level debugging
# show log network all | include "mac address"

Also be sure you have the latest wlan drivers on your client, this kind of issues is often related to old wlan drivers.

For urgent matters alway open a ticket by Aruba TAC Support.

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Marcel Koedijk | MVP Guru 2021 | ACEP | ACMP | ACCP | ACDP | Ekahau ECSE | Not an HPE Employee | Opionions are my own
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Original Message:
Sent: 12/11/2021 8:05:00 PM
From: mkk
Subject: RE: End Point dont get IP Address from network unless if forget the WiFi and reconenct

Hidden SSIDs are fake security and add nothing. On the other hand, hidden SSIDs can cause problems when roaming clients. I would advise you to keep SSIDs visible.

You could run below command's on the controller that handle the user-traffic for troubleshoot DHCP related issues.
# show user-table
# show station-table
# logging network subcat dhcp level debugging
# show log network all | include "mac address"

Also be sure you have the latest wlan drivers on your client, this kind of issues is often related to old wlan drivers.

For urgent matters alway open a ticket by Aruba TAC Support.

------------------------------
Marcel Koedijk | MVP Guru 2021 | ACEP | ACMP | ACCP | ACDP | Ekahau ECSE | Not an HPE Employee | Opionions are my own
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Original Message:
Sent: 12/12/2021 1:44:00 AM
From: ali
Subject: RE: End Point dont get IP Address from network unless if forget the WiFi and reconenct

thanks for your answer

tell me how can i open i ticket by aruba

Give me link

Original Message:
Sent: 12/11/2021 8:05:00 PM
From: mkk
Subject: RE: End Point dont get IP Address from network unless if forget the WiFi and reconenct

Hidden SSIDs are fake security and add nothing. On the other hand, hidden SSIDs can cause problems when roaming clients. I would advise you to keep SSIDs visible.

You could run below command's on the controller that handle the user-traffic for troubleshoot DHCP related issues.
# show user-table
# show station-table
# logging network subcat dhcp level debugging
# show log network all | include "mac address"

Also be sure you have the latest wlan drivers on your client, this kind of issues is often related to old wlan drivers.

For urgent matters alway open a ticket by Aruba TAC Support.

------------------------------
Marcel Koedijk | MVP Guru 2021 | ACEP | ACMP | ACCP | ACDP | Ekahau ECSE | Not an HPE Employee | Opionions are my own
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