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  • 1.  V5000 Remote Telephone Error

    Posted Feb 18, 2011 06:16 PM

    After completing the conf. wizard for a remote pcXset telephone I get the following error meassage when the phone launches:

     

    Error code: (80042002H)

    Error message: Open failure on wave object.

    Context: EngineWrapperClass.bStart

    -This error has occured in the Multimedia subsystem.

     

    The phone is unable to initialize. Any ideas what might be causing this?



  • 2.  RE: V5000 Remote Telephone Error

    Posted Feb 21, 2011 11:23 AM

    What version of code is the NBX PCXSET APP ?

    What OS on the PC it is trying to run on ?

    Enough memory in the PC ?

    What version of code on the V5000 ?

    Do you have enough licenses for PCXSet ?



  • 3.  RE: V5000 Remote Telephone Error

    Posted Feb 22, 2011 06:31 PM

    What version of code is the NBX PCXSET APP ?

    (Version: R6.0.5)

    What OS on the PC it is trying to run on ?

    Windows 7

    Enough memory in the PC ?

    4Gb

    What version of code on the V5000 ?

    (Version: R6_5_22)

    Do you have enough licenses for PCXSet ?

    Yes



  • 4.  RE: V5000 Remote Telephone Error

    Posted Feb 22, 2011 12:16 PM
    one other thing.. does PC have hyper-threading turned on?
    we know that Pcxset does not work if hyper-threading is on


  • 5.  RE: V5000 Remote Telephone Error

    Posted Feb 22, 2011 06:37 PM

    one other thing.. does PC have hyper-threading turned on?
    we know that Pcxset does not work if hyper-threading is on

     

    Checking on HT

     

     



  • 6.  RE: V5000 Remote Telephone Error

    Posted Feb 23, 2011 09:51 AM

    Windows 7?

    Pcxset must be installed and run using Windows Vista compatability mode.. also, Windows 7 was tested with PCxset 6.0.10 so you need that version of software.

    YOu should remove pcxset 6.0.5 and install cpxset 6.0.10.

    to install and run, right click on the image, click on properties, then Cmopatibility mode



  • 7.  RE: V5000 Remote Telephone Error

    Posted Feb 23, 2011 11:16 AM

    What version of code is the NBX PCXSET APP ?

    (Version: R6.0.5)

    What OS on the PC it is trying to run on ?

    Windows 7

    Enough memory in the PC ?

    4Gb

    What version of code on the V5000 ?

    (Version: R6_5_22)

    Do you have enough licenses for PCXSet ?

    Yes

     

    Are you runing 64 bit ? I see 4 Gig of memory ...... 64 bit is not supported , only 32 bit .....



  • 8.  RE: V5000 Remote Telephone Error

    Posted Feb 23, 2011 04:42 PM

    What version of code is the NBX PCXSET APP ?

    (Version: R6.0.5)

    What OS on the PC it is trying to run on ?

    Windows 7

    Enough memory in the PC ?

    4Gb

    What version of code on the V5000 ?

    (Version: R6_5_22)

    Do you have enough licenses for PCXSet ?

    Yes

     

    Are you runing 64 bit ? I see 4 Gig of memory ...... 64 bit is not supported , only 32 bit .....

    Testing remote phone installation on a 32bit machine.



  • 9.  RE: V5000 Remote Telephone Error

    Posted Feb 23, 2011 04:40 PM

    Windows 7?

    Pcxset must be installed and run using Windows Vista compatability mode.. also, Windows 7 was tested with PCxset 6.0.10 so you need that version of software.

    YOu should remove pcxset 6.0.5 and install cpxset 6.0.10.

    to install and run, right click on the image, click on properties, then Cmopatibility mode

     

    Do you know where I can get my hands on the installation files for 6.0.10.



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